The word outage will never be the same....

The word outage will never be the same....

out·age

 noun \ˈau̇-tij\

: a period of time when there is no electricity in a building or area

The word outage will never be the same after yesterday. For those of you who are reading this that don't know, I live in the pacific northwest. The north is very beautiful and peaceful; just don't take power away from seahawk fans. 

I work for a communications company, Wave Broadband division holdings- which essentially provides: cable, Internet, and Phone services to people in the northwest, parts of oregon, and the norther part of California as a partner company called Astound. 

Yesterday was a crazy day, on top of having plenty of downed trees, amazing sites of exploding transformers as well as some pretty blue and red lights ( read my previous blog entry to find out more ) were wide-spread outages through out the Washington State and Norther parts of Oregon. To say the least people weren't happy. Usually a quiet day, my saturday was filled with a lot of red and angry customers complaining that their cable-tv was out. Waking up this morning I thought today should be better, nope. There are still outages and people are even more mad than they were before. 

You might as yourself, what happened? That would be a great question, that intend to answer: There was a commercial power outage, meaning that our equipment through wave cable was fine, the essential element, the juice, if you will was missing- power. The power companies were freaking out. They were denying us power to our head end ( where all the lines are coming into ) and we were unable to return power to our customers, thus meaning; no tv. Today doesn't seem to be making much of a different, it looks like we're still trying to manage the downed lines that I can only assume were falling tree limbs. Here is hoping for a better day; pray for me not to get eaten alive by savage customers who just want their tv back. Which, if I were them I think I would be just as angry though you have to remember to think about the broader picture; when the lines are repaired, we will repair the tv connection.

So- if you live in this area, and am currently waiting for your cable, internet, or even your phone lines to be restored just be friendly and understanding to your local service provider- we are trying our best to man the phones and explain the situation to the best of our abilities.  If it was up to use we would surely be returning that service back to you as quickly as we can!